What currency are the prices do I see in the site?
All prices are in GBP. 

What is the processing time for orders?

Please review processing time under each item to obtain an accurate time of when your order will be shipped. Please remember that processing time and shipping time are not the same thing.Processing time is the time it takes for us to prepare your order. Shipping time is the time that it takes for your order to be delivered to you once we ship it. Shipping time varies based on shipping selected at checkout. However, keep in mind that processing tends to fluctuate based on the season. Especially during the holiday seasons.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is undefective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product and check that the products in it’s original state; we will refund the full amount of your original purchase. Please Include; name and order number on the returned parcels.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. PLEASE READ THE REFUND POLICY.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email . If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response; DM us in Instagram: @TLC_STUDIO.